Refund & Return Policy
Last Updated: August 1, 2026
Returns
At Home Galaxy Store, we want you to be satisfied with your purchase. If your item arrives damaged, defective, or incorrect, you may request a return or refund within 10 days of delivery.
Eligibility
To qualify for a refund or replacement:
- You must contact us within 10 days of receiving your order.
- The item must be damaged, defective, or different from the product ordered.
- Photos of the item and its packaging may be required to help us process your request.
- The product must be in its original condition and include all original packaging whenever possible.
Non-Refundable Items
We do not offer refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Damage caused by misuse, neglect, or improper handling after delivery
- Requests made more than 3 days after the item has been delivered
Refund Process
Once your request has been reviewed and approved, we will issue a refund to your original payment method or provide a replacement product, where applicable. Refund processing times may vary depending on your payment provider.
Contact Us
To request a refund or report a damaged or defective item, please contact us through our Contact page within 3 days of receiving your order. Please include your order number and photos of the issue to help us process your request as quickly as possible.